Returns & Exchanges
At Culturelle®, we want you to be completely satisfied with your fashion investment. If your purchase doesn't meet your expectations, you can return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Label and Ship
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your items for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing